Frequently Asked Questions
Everything you need to know about our fresh roasted coffee and delivery.
How fresh is the coffee when it arrives?
We roast our beans daily at our roastery. Your order is typically roasted and shipped within 24-48 hours to ensure you receive the freshest possible product for peak flavor.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia. Standard delivery usually takes 3-5 business days, while express options are available at checkout for faster arrival.
Can I set up a recurring coffee subscription?
Yes! You can choose your favorite blend, select your preferred frequency, and save on every order. Subscriptions can be paused or cancelled at any time through your account dashboard.
Do you offer pre-ground coffee or only whole beans?
We offer both. You can select 'Whole Beans' or choose a specific grind setting—such as Espresso, Filter, or French Press—to suit your home brewing equipment.
What is your return policy for coffee and equipment?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, brewing equipment can be returned within 30 days if it is unused and in its original packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options like Afterpay to make your checkout process seamless.